Shipping Policy

All Néra orders are carefully prepared and shipped from Cairo.

Each piece is handled with attention and care, ensuring it arrives beautifully and safely.

Order Processing

Orders are typically processed within 2–3 business days.

During launch periods, special releases, or high-demand times, processing may take slightly longer. We truly appreciate your patience — each piece is prepared with intention and care.

Once your order has been shipped, you will receive a confirmation email with your tracking details.

Delivery Times

Estimated delivery times are as follows:

Standard Shipping: 5–7 business days
Express Shipping: 2–4 business days

Delivery times may vary depending on your location and courier service.

International Shipping

We proudly ship worldwide.

International orders may be subject to customs duties, taxes, or import fees determined by the destination country. These charges are the responsibility of the recipient and are not included in the order total.

Delays

While we aim to deliver all orders promptly, occasional delays may occur due to factors beyond our control, such as customs processing or courier disruptions.

If your order is significantly delayed, our team will be happy to assist you.

Need Assistance?

For any questions regarding shipping or delivery, please contact us at
info@shop-nera.com
Our team will be happy to assist you.