Exchange & Refund Policy

Refund Policy

We hope you love your Néra piece as much as we loved creating it. If something isn’t quite right, we’re here to assist you.

Returns

You may request a return within 14 days of receiving your order, provided the item is:

Unworn and unused
In its original condition
With all tags attached

Items that show any signs of wear, washing, alteration, or damage will not be accepted.

Non-Returnable Items

For hygiene and exclusivity reasons, the following items are not eligible for return or refund:

Swimwear
Sale items
Gift cards

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.

Exchanges

We currently do not offer direct exchanges. For the fastest resolution, we recommend returning your item for a refund and placing a new order for your preferred size or style, subject to availability.

Return Requests

To initiate a return, please contact us at info@shop-nera.com with your order number and reason for return. Our team will guide you through the next steps.

Final Notes

Néra reserves the right to decline returns that do not meet the conditions outlined above. This policy is designed to maintain the highest standards of quality and fairness for all our customers.