Privacy Policy

At Néra, your privacy is treated with care and respect. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

Information We Collect

When you interact with our website, we may collect the following information:

Personal details such as your name, email address, shipping address, and phone number
Payment information, processed securely through our payment providers (we do not store card details)
Order history and customer support communications
Technical data such as your IP address, browser type, and device information

This information allows us to provide a seamless and reliable shopping experience.

How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate with you regarding your purchases or inquiries
Provide customer support
Improve our website, services, and overall experience
Send updates or promotional communications if you have opted in

We do not sell your personal information.

Sharing Your Information

We may share your information with trusted partners who support the operation of our business, including:

Payment processors
Shipping and logistics providers
Website hosting and analytics services

These partners only receive the information necessary to perform their services and are required to handle your data securely.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site performance, and support advertising efforts.

You can manage or disable cookies through your browser settings or via our privacy controls where available.

Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request corrections or updates
Request deletion of your personal data
Opt out of certain data uses or marketing communications

To exercise any of these rights, please contact us.

Data Security

We take appropriate measures to protect your personal information. While no system is completely secure, we work with trusted platforms and providers to safeguard your data.

Third-Party Services

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on our website.

Contact Us

For any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

info@shop-nera.com

We are here to assist you.