Shipping policy

At Néra, each order is prepared with the utmost care to ensure your pieces arrive beautifully and safely.

Processing Time

• Orders are typically processed within 2–3 business days.
• During collection launches or high-demand periods, processing may take slightly longer.

Shipping Options & Timeframes

• Standard Delivery: [insert timeframe, e.g., 5–7 business days].
• Express Delivery: [insert timeframe, e.g., 2–4 business days].
• Delivery times are estimates and may vary depending on your location.

Shipping Costs

• Shipping rates are calculated at checkout based on your delivery address and chosen service.
• Complimentary shipping may be offered during special promotions, which will be clearly communicated on our website.

International Orders

• Néra proudly ships worldwide.
• Please note that international orders may be subject to customs fees, import duties, and taxes determined by your local customs authority. These charges are the responsibility of the customer.

Order Tracking

• Once your order has been shipped, you will receive a confirmation email with a tracking number to follow your delivery.

Delivery Issues

If you experience any issues with your delivery, kindly contact us at info@shop-nera.com. We will liaise with the courier to resolve the matter promptly.